Commitment, Standards & Policy

At Healing Wings Family Therapy Services, we are committed to delivering a web experience that provides equal access and opportunity for individuals with any disabilities. We are now actively striving to deliver a web experience that is aligned with the most recent Web Content Accessibility Guidelines (WCAG) at the AA level, published by World Wide Web Consortium (W3C).


We utilize the Accessible interface to improve the experience for our users on desktop browsers. This tool optimizes the screen reader experience as well as provides an interface that enables users with visual impairments to adjust the design and UI of our website. For mobile users, we recommend using your device’s native accessibility features. Instructions for iPhone and for Android can be found here.


Screen-reader and keyboard navigation for desktop browsers

  • To launch the accessibility preferences interface at any time, press the Alt+9 keyboard combination.
  • To turn on screen-reader adjustments at any time, press the Alt+1 keyboard combination.
  • To turn off keyboard navigation at any time, press the Alt+8 keyboard combination.

Please disable any ad-blocker software to ensure that this interface functions properly.


Comments and Feedback


While we try to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. If you experience any difficulty navigating our website, please contact us at with any unanswered questions or concerns.


Payment terms

Cancellation Policy

48 hours of notice is required for a session cancellation, for me to offer your appointment time to someone else. A full session fee will be charged for missed appointments or late cancellation if you do not provide 48 hours of notice in advance.  When there is a no-show, as noted (other than in excogitating circumstances), an invoice will be mailed to the address on file as a late/missed appointment.

Sessions may be extended past a therapeutic hour after consultation. Services will begin after a free email conversation acknowledging receipt of your completed intake form.

Next steps:
We will discuss your goals for therapy and availability. All services are tax-deductible and receipts will be provided after each session.


Insurance Coverage

Social Work services are often reimbursed under extended health insurance plans (e.g., Sunlife, Great-West Life, etc.) which cover the services of a Social Worker (MSW, RSW).  I would encourage you to call your benefits provider (this can sometimes be done through your employer) and ask if Social Work services are covered, how much you have available per year, and when your benefits renew. 



We take your privacy seriously and follow careful precautions to protect your personal health information from theft, loss, and unauthorized access, copying, modification, use, disclosure, and disposal.


Your information is collected under the standards and regulations established by the Personal Health Information Protection Act, 2004.

Collection, use, and disclosure of personal health information




Under the Personal Health Information Protection Act (PHIPA) a health information custodian (custodian) is prohibited from collecting, using or disclosing personal health information, unless:


consent has been obtained and the collection, use or disclosure is, to the best of the custodian’s knowledge, necessary for a lawful purpose; or the collection, use or disclosure is permitted or required by PHIPA.


According to PHIPA, we do not collect, use or disclose personal health information if other information will suffice. For example, you may be able to provide a researcher conducting a study with de-identified information, rather than disclosing personal health information. As a custodian, you also cannot collect, use or disclose more personal health information than is reasonably necessary to serve the purposes of the collection, use or disclosure. For example, if a patient requests a doctor’s note to give to his or her employer, the doctor should only include the minimum information necessary, rather than the patient’s entire health history. These limitations do not apply to personal health information that a custodian is required by law to collect, use or disclose.


Where you have collected personal health information in contravention of PHIPA, you cannot use or disclose it unless required by law.


For more information about the collection, use, and disclosure of personal health information, please refer to the IPC’s Frequently Asked Questions: Personal Health Information Protection Act.


You may access and correct your personal health information, including your case notes with limited exceptions. You can also withdraw your consent at any time.


If you have concerns regarding the way your health information is being collected, you have the right to complain to the Information and Privacy Commissioner of Ontario. The commissioner can be reached at Information and Privacy Commissioner/ Ontario. 


2 Bloor St. E. Suite 1400
Toronto, Ont. M4W 1A8